How do I reset my password
We recently made some enhancement! Please reset your account password by clicking here.
How do I change my account information?
Once you log into your account, you will be directed to the Account Information page where you will be able to update or edit your email address, password, billing address, or phone number. You will need to re-enter your password to save any changes.
I don’t see my Fran Club rewards anymore, how can I see them again?
The Fran Club page got an upgrade! Don’t see your rewards? Please contact customer service here.
I don’t see my wishlist anymore, how can I see it again?
During our construction, such a bummer – your favorites may habe been left behind. Click here to start a new wish list of your favs?
Ordering
Is there a boutique near me?
francesca’s operates in 47 states. Click here to find the one nearest you.
Can I order by phone?
Unfortunately, at this time we are unable to take orders over the phone. If you are having trouble placing your order online please contact Guest Services.
Can I modify or change my order?
We are unable to modify, change, or cancel an order once it has been placed. If you have any questions, please contact Guest Services.
Can I cancel my order?
Unfortunately, at this time we are unable to cancel any orders.
I can’t place an order?
If you are experiencing checkout issues, please contact Guest Services.
Do you restock sold out products?
francesca’s® strives to provide our customers with fresh new products, therefore we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
How do I know what size to choose?
Click here to view our size chart.
I don’t see an order that I placed, what do I do?
We recently upgraded our website and did some housekeeping. You will only see orders that were placed within the past 90 days. If you need help with an older order, please contact customer care here.
Discounts & Promotions
My promo code is not working, what do I do?
Unfortunately, promo codes are unable to be used in conjunction with site promotions and are for regular-priced items only. If you are still having issues, please contact Guest Services.
My discount isn’t working, what do I do?
Please contact Guest Services.
What promotions are you running right now?
Click here to view our current promotions.
Shipping
What kind of shipping options do you offer?
We offer free shipping for Standard orders over $80 and all Ship to Boutique orders. Click here to view more details and other shipping options.
How do I get free shipping?
All Standard orders over $80 ship for free or simply Ship to Boutique. Click here for more details.
Do you ship outside of the contiguous United States
francesca’s® does not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
Do you ship to P.O. boxes?
Unfortunately, we do not ship to P.O. boxes.
How do I track my order?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. You may also track your order here. Please note: Orders placed after 11:00am on any business day will have one additional transit day.
How do I track my Ship to Boutique order?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. Once your package has arrived to the boutique, the boutique will email you to pick up your order.
I think my package was lost or stolen, what do I do now?
Please contact Guest Services.
My package is missing an item, what do I do now?
Please contact Guest Services.
Returns
What is your return policy?
Click here to view our return policy.
How do I return an item?
Click here to start your return and review our return policy.
What if I want to return an item I purchased with a gift card or e-gift card?
Please contact Guest Services.
Can I return my items to a boutique?
Go to any of our boutiques with your item(s) and we’ll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.
Gift Cards
How do I purchase a gift card?
Click here to purchase a gift card that can be sent via mail or e-mail.
How do I check the balance of my gift card or e-gift card?
Click here to check the balance and track the status of your gift card or e-gift card.
What do I do if my PIN has 8 digits?
Please use the last 4 digits of the PIN to redeem or view your balance.
Other
Do you have any job openings at your boutique or corporate office?
How do I unsubscribe from email?
Sorry to see you go! Click here to unsubscribe from our mailing list.
How do I unsubscribe from SMS
Sorry to see you go! Text STOP to 20557 to opt out of the francesca’s SMS messages.